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Shipping & Delivery
Orders over $99 are shipped free of charge to all major Australian cities! For all other orders, your shipping cost will depend on the weight, size and method that you choose. Before completing the checkout process you will find a shipping quote calculator where you will be able to enter your location information to obtain exact shipping costs and methods available for your area.
Most purchases will leave our warehouse the following business day and arrive to you within the time frame specified on the shipping option that you select.
A local Sydney pickup service is offered to those that want to save a little on shipping costs. This is available to anyone in the Sydney Metro region however pickup times need to be prearranged.
Privacy & Security
Returns & Replacements
All of our products are hand selected based on their design, functionality, quality and eco-benefits. We expect them to live up to your expectations however if they don’t and you are not satisfied we want to know about it. Get in Contact.
- 14 Day Money Back Guarantee
- 30 days exchange if you change your mind
- 12 months Repair or Replacement should you acquire a faulty item
If you have a query about your order, would like to order in bulk quantities or would like to become a retailer please contact us through our contact form
Payment, Pricing & Promotions
We ensure that every credit card transaction occurs within a secure environment. All customer and credit card data is secured by military–grade software and encrypted by Ingrian devices to offer the highest level of protection possible. Our payment gateway provider Eway is tier one PCI DSS compliant, meaning they adhere to the highest security standards set by Visa and MasterCard..
Upcycle Studio is always looking for products that not only meet all of our eco criteria but are affordable and offer good value. It is important to us that we offer you the best possible pricing, if you find any of our products in Australia at a lower price we want to know about it and will endeavour to match the items price including shipping to ensure that we wont be beaten. Contact us to let us know.
Have a coupon code that doesn’t seem to work? It may have expired or been designed as a limited offer. Feel free to contact us if you have questions.
You may view the status of your orders by clicking here and logging into your account.
Updating Account Information
You may update your account info by signing in and updating your details.